Job Details
Remote Customer Service Representative
Job Studio
Job Overview
About Us:
Job Studio is a leading freelancing platform connecting businesses with top talent across various sectors. We are dedicated to delivering exceptional service to our clients and supporting our freelancers with the resources they need to succeed.
Job Description:
We are looking for a dynamic and experienced Customer Service Representative to join our team. The ideal candidate will be fluent in Kurdish, Arabic, and English, with a minimum of 2 years of experience in customer service roles. This is a remote position, but the successful candidate will be required to work in-office for the first month to understand the nature of the work and integrate with our team.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in Kurdish, Arabic, and English.
- Provide exceptional customer service and resolve issues in a timely and efficient manner.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure consistent and effective service delivery.
- Stay updated with company policies, products, and services to provide accurate information to customers.
- Identify and escalate complex issues to appropriate departments.
- Contribute to continuous improvement initiatives to enhance customer satisfaction.
At Job Studio, we are proud to be at the forefront of the freelancing platform in Iraq. Our platform is a dynamic hub that harmoniously brings together employers and exceptionally skilled freelancers. We are dedicated to crafting an environment that fosters collaboration, creativity, and success. As pioneers in the industry, we are committed to connecting talent with opportunities and revolutionizing the way work gets done in Iraq.
Job Info
Job Type
Remote
Vacancy NO.
1/2
Gender
Both
Address
Salim Street, Rand Gallery, 4th Floor, office 8 - Sulaymaniyah as, Iraq
Skills
Fluency in Kurdish, Arabic, and English (both written and spoken) is essential.
Minimum of 2 years of experience in a customer service role.
Strong communication and interpersonal skills.
Ability to work independently and remotely after the initial in-office training period.
Proficiency in using customer service software and tools.
Strong problem-solving skills and a proactive attitude.
Ability to handle high-stress situations and maintain professionalism.
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