Job Details

Location: Titanic Hotel & Spa, Sulaimaniyah, Kurdistan, Iraq Department: IT Reports to: IT Manager Job Summary: We are seeking a dedicated and flexible IT Support Technician to join our team at Titanic Hotel & Spa. This role focuses on maintaining and troubleshooting the hotel’s IT infrastructure, including networking, security systems, servers, automatic doors, and other critical hotel systems. The ideal candidate should have strong technical skills in IT maintenance, be highly responsive, and be available for shift-based work, including evenings and weekends when necessary. Key Responsibilities: Maintain and troubleshoot the hotel’s networking systems, including Wi-Fi and LAN connections. Manage, install, and repair CCTV systems and other security-related technologies. Monitor and support hotel servers, firewalls, and data storage systems to ensure smooth operations. Troubleshoot and resolve issues with hotel management systems, POS (Point of Sale) systems, and key card access systems. Perform routine maintenance on IT hardware and software, including computers, printers, and telecommunication devices. Ensure automatic doors, elevators, and electronic guest services function properly. Respond promptly to IT-related support requests from staff across all departments. Work closely with external vendors and service providers when needed for major repairs or system upgrades. Assist in IT security measures, including data protection and backup systems. Maintain accurate documentation of IT assets, incidents, and system updates. Provide basic IT training and support for hotel employees when required.