Candidates Profile

logistics and customer service

Dear Sir/Madam, I am excited to apply for the internship position in logistics at your esteemed organization. With over a decade of professional experience in logistics, supply chain management, and customer service, I am eager to bring my skills, expertise, and passion for efficient operations to your team. My diverse background in logistics and customer service equips me to excel in delivering innovative solutions, optimizing processes, and contributing meaningfully to your organization's success. In my current role as a Customer Service Specialist at Qi Card/SIRRT in Turkey, I have honed my technical and customer service expertise while managing various tasks in the banking systems domain. My key responsibilities include: Assisting customers with inquiries regarding Qi Card accounts, transactions, and services, ensuring a seamless customer experience. Supporting account management activities, including activation, deactivation, and troubleshooting, to address customer needs effectively. Handling transaction support and resolving disputes related to unauthorized activities while maintaining strict confidentiality. Offering technical guidance on using the Qi Card platform, including troubleshooting application-related issues. Ensuring compliance with banking regulations and safeguarding sensitive customer data. Utilizing platforms such as Tsys, IDMS, and call center software to provide efficient and professional service. Beyond customer service, my background as a Logistics and Fleet Manager with Médecins Sans Frontières (MSF) OCG gave me extensive hands-on experience in managing large-scale logistics operations in dynamic and often challenging environments. Some highlights from my tenure include: Leading logistics and fleet management efforts for critical projects such as the Snuni Project (2017) and multiple initiatives in Mosul (2019, 2021, and 2022). Conducting field visits and providing training to logistics supervisors and drivers to ensure operational excellence. Monitoring the performance and health of motorized fleets to enhance efficiency and reduce downtime. Managing fuel consumption and overseeing maintenance schedules for vehicles and generators to ensure uninterrupted operations. Utilizing advanced fleet management systems like the Terramar vehicle tracking system to optimize resource allocation and performance. Coordinating with suppliers in Erbil to ensure the smooth receipt and distribution of diesel supplies. In addition to my practical experience, I have demonstrated my commitment to professional development by completing specialized training through MSF OCG in Erbil. These certifications include eco-driving, road safety, defensive driving, security and safety, and planetary health, reflecting my focus on sustainability and safety in logistics. My extensive professional experience has allowed me to develop strong organizational, communication, and problem-solving skills. I thrive in dynamic environments that require adaptability and collaboration, and I am deeply committed to finding innovative solutions to logistical challenges. My ability to balance efficiency with sustainability makes me confident in my ability to contribute to your organization's success. I am particularly drawn to your organization because of its reputation for innovation and excellence in the logistics field. I am excited about the opportunity to bring my knowledge and experience to your team while learning from the organization's expertise and vision. I would be honored to discuss how my qualifications align with your team's goals. Please feel free to contact me at +964 770 245 7250 via WhatsApp or email me at asops2@gmail.com. I am enthusiastic about the prospect of contributing to your organization and would welcome the opportunity to discuss my application further. Thank you for considering my application. I look forward to the possibility of joining your team and contributing to its ongoing success. Best regards, Aso Ahmed