Candidates Profile

office Engineer

Experienced Technical Support Engineer with a demonstrated history of working in the telecommunications industry and End User back office Engineer At EarthLink Telecommunications, I provide high-quality technical support and customer service to our clients as an Engineer and a Back Office. Along with my team of professionals, I handle network connectivity, configuration, and troubleshooting issues, ensuring customer satisfaction and retention. We have successfully resolved multiple complex and urgent cases, such as restoring the network service for a large contract after a major outage, and optimizing the network performance for a significant project with a tight deadline. I have a strong educational background and professional credentials in the field of networking. I graduated with an Engineer's degree in Computer Engineering fromAL-ESRAA University College in 2020, where I gained valuable skills and knowledge in networking, programming, and hardware. I also obtained two Cisco certifications, IT Essential and CCNA Routing and Switching, that demonstrate my proficiency and competence in the field. I am passionate about learning new technologies and applying them to real-world problems. My goal is to advance my career in the telecom industry and contribute to its growth and innovation.